Terms and Conditions

1.1. These Terms and Conditions govern the provision of money remittance services only (the “Services”) by Global Remit Financial Services Ltd (“Global Remit”).

1.2. The terms “Global Remit” “Payment Global Remit FS platform”, “We”,“Us” , and “Our” refer to GLOBAL REMIT FINANCIAL SERVICES, a United Kingdom registered company, together with its employees, directors, successors, affiliates, and assignees. The company is registered in England and Wales with number 9484910 with its registered Head office at Suite 6034, Unit 3a, 34-35 Hatton Garden, Holborn, London, England, EC1N 8DX. Authorised by the FCA with FRN 930827.

1.3. These Terms do not cover electronic money issuance, account services, acquiring services, or any other payment services.

1.4. By using our Services, you confirm that you understand and accept these Terms.

- Sender / Customer: The individual instructing us to send money.

- Beneficiary / Recipient: The individual who receives money through the remittance.

- Transaction: An instruction by the Customer to send funds to a Beneficiary.

- Transaction Amount: The principal amount sent, excluding our fees and exchange margin.

- Service Fee: The fee charged by us for processing a Transaction.

- Business Day: Any day other than Saturday, Sunday, or UK public holiday.

3.1 Global Remit provides remittance services only - the transfer of funds from a Sender to a Beneficiary.

3.2 The Services are for personal use only. Customers must not use the Services for business, commercial, or investment purposes, or for the purchase of goods or services.

3.3 We may refuse to process a Transaction if we suspect it breaches applicable law or regulation, including anti-money laundering and counter-terrorist financing obligations.

4.1 Before you authorise a Transaction, we will provide clear information on:

- The amount to be transferred,

- The Service Fee,

- The applicable exchange rate (if relevant),

- The amount the Beneficiary will receive

4.2 All fees will be displayed before you confirm the Transaction.

5.1 We will execute remittance Transactions in accordance with the PSRs.

5.2 Funds will normally be made available to the Beneficiary without undue delay and no later than:

End of next Business Day for GBP and EEA currency transfers,

Within two Business Days for other currencies, subject to local payout conditions.

5.3 Transactions may be delayed or cancelled due to compliance checks, system downtime, or factors outside our control (e.g. correspondent bank delays).

6.1 You may cancel a Transaction at any time before we execute it.

6.2 Under Regulation 67 PSRs, you have a 14-day right to cancel this contract without giving a reason, provided funds have not been paid to the Beneficiary.

6.3 If funds have already been paid out, the Transaction is final and cannot be reversed.

6.4 Refunds will be made to the same payment instrument you used, in the original currency, minus any non-refundable fees.

7.1 You must provide accurate and complete information, including:

- Your full name, address, and date of birth,

- Valid identification documents,

- Correct Beneficiary details.

7.2 You must not use the Services for:

- Sending funds on behalf of third parties,

- Business or commercial payments,

- Illegal purposes (including money laundering or fraud)

7.3 If you provide incorrect details and funds are paid to the wrong Beneficiary, we will not be liable to recover those funds, though we may assist on a reasonable-efforts basis.

8.1 We are required under the Money Laundering Regulations 2017 to verify your identity and may request additional information before processing a Transaction.

8.2 We may suspend or refuse Transactions that do not meet our compliance requirements.

8.3 We may report suspicious activity to relevant authorities without notice to you.

9.1 You must keep your login credentials secure.

9.2 We will use industry-standard security measures, but we cannot be liable for breaches outside our reasonable control (e.g. cyberattacks).

10.1 If we fail to execute a Transaction correctly, we will refund you the full amount including fees.

10.2 We are not liable for losses caused by:

- Incorrect details provided by you,

- Delays outside our control (e.g. local bank/public holidays),

- Force majeure events.

10.3 Our liability is limited to the amount of the Transaction and related fees.

11.1 You may terminate your relationship with us at any time.

11.2 We may terminate or suspend your access if you breach these Terms or for regulatory/compliance reasons.

12.1 If you have a complaint, please contact us at [email protected] or via our app.

12.2 We will acknowledge your complaint within 24 hours and aim to resolve it within 15 Business Days.

12.3 If you are not satisfied, you may escalate your complaint to the Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London E14 9SR.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.